synIRC strives to provide a free, safe, stable, and secure environment for internet relay chat (IRC) with minimal negative intrusion or impact from network staff.

Services outage

Services were offline for almost eight hours this morning, from 2:02am to 9:46am EDT. Please accept my personal apologies for the outage being that long.

What happened?
The dedicated server hosting network services experienced a kernel panic.

Why was the outage so long?
Three things:

  1. The dedicated server's provider does not automatically restart servers when they go offline.
  2. The server monitor worked correctly but I did not receive the notice in a timely fashion.
  3. The server froze when it was rebooted.

How are we going to fix it?
I am working with the dedicated server provider to see if they can automatically restart the server if it goes offline again.

I am also working to refine the notification process to ensure that I receive and acknowledge any alerts in a timely fashion.

Finally, the dedicated server provider will be doing hardware diagnostics on the server starting at 11 am EDT on Thursday, 08 July. During this time, network services will be moved to another server so the outage will be kept to a minimum. There will be brief outages while services are moved to the other server and then when they are moved back after the diagnostics have completed.

Services upgrade, 11 July 2010

We will be upgrading network services to version 1.8.4 of Anope during the morning (around 11am EDT) of Sunday, 11 July 2010. The upgrade is being done to ensure that we have the latest version of services and the bug fixes that includes. This is also being done in preparation for planned future changes to network services.

During the upgrade process, services will be offline for a few minutes. We will keep this downtime to a minimum. No registrations or other information stored in services will be changed as part of this upgrade.

If you have any questions or concerns, please feel free to contact me personally via the private message function of our forums. You can also speak with network staff in our #help channel.

Delink: venom.pa.us.synirc.net

Due to ongoing issues with the provider, venom.pa.us.synirc.net, donated by geoff, has failed the test link process and will be delinked within the next few days.

Full link: aurora.uk.eu.synirc.net

aurora.uk.eu.synirc.net, donated by CuttingEdge, has passed the test link process and is our newest full link. Congratulations!

Full link: naamio.fi.eu.synirc.net

naamio.fi.eu.synirc.net, donated by k1, has passed the test link process and is our newest full link. Congratulations!

Test link: aurora.uk.eu.synirc.net

To further improve our quality of service in Europe, aurora.uk.eu.synirc.net, based in the United Kingdom and donated by CuttingEdge, has been accepted as a test link.

Test link: venom.pa.us.synirc.net

To improve our quality of service in North America, venom.pa.us.synirc.net, donated by geoff, has been accepted as a test link. This server is based in Pennsylvania, USA.

Test link: naamio.fi.eu.synirc.net

To improve our quality of service in Europe, naamio.fi.eu.synirc.net, based in Finland and graciously donated by k1, has been accepted as a test link.

Full link: blizzard.nl.eu.synirc.net

Our newest test link, blizzard.nl.eu.synirc.net donated by bitmaster, passed the test link process today and has become our newest full link. Congratulations!

Services maintenance

We will be upgrading network services to version 1.8.3 of Anope during the morning (around 11am EDT) of Sunday, 21 March 2010. The upgrade is being done to ensure that we have the latest bug fixes for our network services. (None of these bugs have been triggered on the network yet but it's better to be proactive about these things.)

During the upgrade process, services will be offline for a few minutes. We will keep this downtime to a minimum. No registrations or other information stored in services will be changed as part of this upgrade.

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